Update on Spotify’s Discontinued Device
In a recent email sent to customers who purchased its Car Thing product, Spotify has notified users that the devices will stop working after December 9, 2024. This update comes as a surprise to many customers, who were previously told that Spotify would continue to support the units.
Background on Car Thing
Car Thing was launched in February 2022 and was specifically designed for people without built-in infotainment systems in their vehicles. The device connected with the Spotify mobile app on a user’s phone to stream music over their car’s sound system. Despite being discontinued in July 2022 due to low product demand and supply chain issues, Car Thing managed to find a niche community.
Spotify’s Decision to Discontinue Support
In an emailed statement to TechCrunch, Spotify explained that the goal of its Car Thing exploration was to learn more about how people listen to music in their cars. However, with the decision to discontinue production and now support for the devices entirely, users will have until December 9, 2024 to use their Car Things.
Users React to the News
As expected, customers are upset about a device they paid $90 for becoming unusable despite being previously told that Spotify would continue to support it. Some have taken to social media to demand a refund for their purchase.
"Hey @Spotify i’d love my money back for my perfectly functional car thing that will cease to work at the end of this year thanks"
— danielle (@sightofthesun_) May 23, 2024
Spotify’s Official Response
In response to customer concerns, Spotify has released a statement explaining that it is part of their efforts to "streamline [their] product offerings." The company also notes that while it may be disappointing for users, the change will allow them to focus on developing new features and enhancements.
"The goal of our Car Thing exploration in the U.S. was to learn more about how people listen in the car,"
What’s Next for Car Thing Users?
According to Spotify’s support page, customers are advised to reset their Car Thing to factory settings and "safely dispose of your device following local electronic waste guidelines." Unfortunately, it appears that there are no plans to release a replacement or new version of Car Thing.
"There are no plans to release a replacement or new version of Car Thing."
What Does This Mean for Spotify’s Hardware Plans?
It seems that Spotify has no intentions of revisiting the hardware market anytime soon. The company’s decision to discontinue support for Car Thing devices suggests that they will focus on developing software solutions moving forward.
"Spotify doesn’t plan to revisit the hardware market anytime soon."
Customer Reaction and Feedback
While some users are understandably upset about the news, others have taken to social media to voice their opinions. Many are calling for a refund or compensation for their purchase.
"I think it’s ridiculous that Spotify is just cutting off support for Car Thing without giving customers any options,"
— Rachel (@rachel12345) May 24, 2024
What Can Customers Do?
For now, customers can continue to use their Car Things until December 9, 2024. However, it’s essential for users to reset their devices to factory settings and properly dispose of them after they stop working.
"It’s crucial that users take the necessary steps to safely dispose of their devices."
Conclusion
Spotify’s decision to discontinue support for Car Thing devices has left many customers feeling frustrated and disappointed. While the company may have valid reasons for its decision, it’s essential to prioritize customer satisfaction and provide a clear plan for those affected.
"It’s crucial that companies like Spotify listen to their customers and provide transparency when making changes."
