StarHub has introduced LifeHub+, a comprehensive Digital Health Service developed in collaboration with Alexandra Hospital and ConnectedLife powered by Fitbit. The offering links patients to a family doctor or General Practitioner (GP), a health coach, and a caregiver to better manage pre- and non-complex chronic conditions. It operates on a subscription model, with patients subscribing to a plan called ConnectedCare under LifeHub+ via their healthcare providers at S$9.99 per month. The initial incentive targets the first 300 LifeHub+ subscribers onboarded through partner GPs, who will receive a Fitbit device and access to ConnectedCare at no cost for the first 12 months, enabling digital support from their care team.
LifeHub+ at a Glance: Partners, Purpose, and Early Adoption
LifeHub+ represents a pioneering approach in Singapore’s digital health landscape, aiming to streamline the flow of health information between patients, primary care physicians, and supporting health professionals. The service integrates consenting users’ Fitbit data into a unified health dashboard, creating a personalized health and lifestyle profile that informs daily decisions and longer-term care planning. The platform’s core promise is to provide an efficient, data-driven pathway for patients to monitor and improve their health outcomes through continuous interaction with a dedicated care team.
A distinctive feature of LifeHub+ is its multi-entity access model. For the first time in the market, patients can authorize a pre-programmed care team that comprises their family doctor or GP, an Alexandra Hospital health coach, caregivers, and even doctors from other healthcare institutions to access their health data via a secure LifeHub+ dashboard. This capability is designed to break down silos between different care settings and to foster coordinated interventions that span hospital, clinic, and home environments. The secure dashboard ensures that data sharing remains governed by patient consent and privacy settings, while still enabling timely clinician access when needed.
User health data can be shared selectively, with patients choosing which Fitbit metrics to share. The platform collects a dynamic array of health indicators, including steps, exercise duration, sleep patterns, heart rate, heart rate variability, skin temperature variation, breathing rate, and oxygen saturation (SpO2), among others. In addition, users can input blood pressure and blood glucose readings from third-party devices, and these inputs are integrated into the LifeHub+ analytics pipeline. The resulting dynamic wellness score provides a holistic snapshot of a patient’s health trajectory, enabling both patients and clinicians to identify trends, detect early warning signals, and tailor interventions accordingly.
LifeHub+ is designed to be proactive rather than reactive. The system can be programmed to nudge users toward healthier behaviors, such as reducing sedentary time, increasing daily movement, or adhering to medication and exercise reminders. It also supports scheduling reminders for medical check-ups, enabling patients to stay current with preventive care and early management of risk factors. This proactive approach aligns with broader public health objectives to prevent progression from pre-conditions to chronic diseases and to maintain better overall well-being.
Johan Buse, who serves as Chief of the Consumer Business Group at StarHub, emphasized the strategic significance of LifeHub+ within StarHub’s DARE+ agenda. He highlighted how the service leverages connectivity expertise to create a digital health ecosystem capable of delivering attentive, data-informed care. Buse underscored that clinicians could access up-to-date health data and assess patient wellness quickly and accurately, enabling early interventions when risk factors emerge. He described LifeHub+ as a catalyst for enriching community support within a digital ecosystem, bridging family doctors, hospitals, and patients’ family members to deliver integrated, proactive care.
The initial rollout is anchored by Alexandra Hospital as the onboarding partner, with plans to connect GPs across the western region. AH has reported strong early interest from the GP community, with more than 30 GPs expressing enthusiasm to participate and facilitate patient access to LifeHub+. AH is also contributing by providing trained health coaches who can deliver digital health interventions through the LifeHub+ app, supporting personalized health plans and lifestyle changes. This collaborative approach is meant to strengthen ties between primary care and hospital-based resources, ensuring continuity of care and early, targeted support for patients at risk of chronic conditions.
The LifeHub+ launch is framed as a landmark development in Singapore’s drive toward a more data-driven, patient-centered health system. By integrating wearables data with a coordinated care team, the service aims to enhance transparency of health information, streamline clinical decision-making, and empower patients to take an active role in managing their health. The subscription model ensures that the platform remains scalable and financially sustainable, enabling ongoing enhancements and expansions beyond the initial pilot phase.
In addition to its clinical aims, LifeHub+ is positioned as a catalyst for broader lifestyle changes among patients. The program’s design emphasizes social prescriptions—including exercise and diet—as part of a comprehensive health plan. By aligning wearable data, clinician insights, and lifestyle coaching, LifeHub+ seeks to support meaningful, sustainable behavior change that translates into measurable improvements in health outcomes over time. The initiative also envisions incorporating advanced analytics and forthcoming features that can further personalize risk assessment and preventive care strategies for users.
AH’s leadership has framed the partnership as a deliberate step toward reimagining care delivery. Dr. Alexander Yip, a gastroenterologist and integrated care consultant who serves as the Clinical Director of AH’s Healthcare Redesign, described the hospital as a sandbox for digital health innovations. He noted that AH continuously explores technology-enabled care models to bring better care to patients in both hospital and community settings. Wearable technologies, he observed, offer rich data to guide lifestyle interventions and holistic health improvements, and the LifeHub+ framework is well-suited to harness these insights for actionable clinical decisions. Dr. Yip’s remarks reflect a broader AH commitment to pioneering integrated care that supports patients beyond discharge and into home and community settings.
Dr. Jason Phua, the CEO of Alexandra Hospital, commented on the broader implications of wearable-enabled care. He asserted that the digital health revolution has arrived and that wearables linked to care teams can empower patients to manage chronic conditions proactively, potentially reducing deterioration and hospitalization risk. The commentary from AH leadership underscores the strategic alignment of LifeHub+ with institutional goals to deliver coordinated, proactive care across care settings.
Meanwhile, Steve Morley, Director of Fitbit Health Solutions International and APAC, highlighted Fitbit’s ongoing collaboration with ConnectedLife and its partners to foster patient engagement within Singapore’s digital health ecosystem. He described LifeHub+ as a platform that enables more meaningful, privacy-conscious access to health insights, enabling patients to share data with preferred GPs, clinics, and hospitals as they choose. Morley emphasized that Fitbit’s involvement helps deliver a connected, user-centric health experience, leveraging wearables to support better health outcomes.
StarHub’s vision for LifeHub+ includes scaling the rollout by expanding partnerships with ConnectedLife, Fitbit, Alexandra Hospital, and additional GPs. The goal is to broaden access to the platform’s capabilities and to deepen the clinical network that can leverage longitudinal health data for preventive care and early intervention. The initiative invites healthcare providers to explore LifeHub+ as a no-cost entry point for partners seeking to participate in the digital health ecosystem and deliver enhanced patient support.
In conjunction with the launch, StarHub indicated interest in growing the LifeHub+ partner network and encouraging healthcare providers to participate without upfront costs. Prospective partners and healthcare entities can engage through partner channels designed to simplify onboarding and integration, enabling clinics and hospitals to offer LifeHub+ as part of their patient care continuum. The collaboration aims to build a broader, more resilient digital health infrastructure that can support scalable, data-driven patient management across multiple care settings.
How LifeHub+ Works: Data, Consent, Privacy, and Health Insights
LifeHub+ is built around a consent-driven data-sharing model that places patient autonomy and privacy at the forefront. Users can opt to share Fitbit-derived data with their LifeHub+ care team, including a family doctor or GP, a health coach from Alexandra Hospital, caregivers, and other participating clinicians. Access to this data is provided through a dedicated, secure LifeHub+ dashboard, designed to protect patient information while ensuring clinicians can view pertinent health metrics when care decisions require timely context. The platform’s data governance framework emphasizes patient consent, role-based access, and transparent data-sharing controls, ensuring that patients retain control over who sees their health information and what is shared.
The LifeHub+ analytics engine aggregates a wide range of health indicators from Fitbit devices and user-entered information. The Fitbit data set includes metrics such as steps and activity levels, exercise duration and intensity, sleep quality and duration, resting heart rate, heart rate variability, skin temperature variation, breathing rate, and oxygen saturation (SpO2). Complementary data, including blood pressure and blood glucose readings, can be entered by users or captured via third-party devices that integrate with the LifeHub+ platform. These data sources are consolidated to produce a dynamic wellness score, a composite measure intended to reflect current health status and trajectory. The wellness score serves as a practical reference point for patients and clinicians to monitor progress, identify warning signs, and tailor interventions to individual needs.
The platform’s WebAPI supports integration with Fitbit data streams, enabling real-time or near-real-time data transfer and seamless synchronization with the LifeHub+ ecosystem. This technical capability ensures that clinicians can access up-to-date information within the secure LifeHub+ dashboard, facilitating remote monitoring and timely clinical judgments. The interconnected data environment enables a more cohesive patient experience, aligning wearable-derived insights with primary care workflows and hospital-based coaching, thereby enabling coordinated care management.
For clinicians, the LifeHub+ dashboard is a central tool for understanding a patient’s health narrative. It provides a concise, yet comprehensive, view of wellness indicators and trend lines over time. Health coaches from Alexandra Hospital can interpret data to craft personalized lifestyle plans, while family doctors and GPs can adjust medical management in light of recent wearable metrics and patient-reported information. When data reveal risk factors—such as elevated sedentary behavior, suboptimal sleep, or deteriorating blood pressure—care teams can initiate timely interventions, counsel patients on behavioral changes, or adjust treatment plans as appropriate. This integrated approach supports proactive, preventive care and aims to minimize disease progression through early, targeted action.
LifeHub+ emphasizes a holistic view of health by not only tracking physiological metrics but also supporting lifestyle modifications. The system can send nudges to reduce sedentary time, remind patients about medications, prompt exercise, and remind them to schedule medical check-ups. These reminders and prompts are designed to be context-aware, adapting to an individual’s patterns and health goals. The aim is to translate data into actionable steps that patients can realistically incorporate into daily life, thereby improving adherence to care plans and enhancing long-term outcomes.
The program also focuses on strengthening the patient-care team relationship. By granting access to a shared data landscape, patients can invite their GP, AH health coach, and caregivers to participate in their care discussions, creating a more collaborative care environment. This collaborative model is intended to enhance communication, reduce duplication of efforts, and ensure that all members of the patient’s care network have a consistent understanding of health status and care decisions. The intention is to provide a streamlined, integrated experience that reduces friction for patients who must navigate multiple providers and care settings.
From a privacy and security perspective, LifeHub+ adheres to stringent data protection standards and best practices. The platform is designed to protect sensitive health information and to minimize exposure of data beyond the required care team. The patient remains the central decision-maker, deciding who has access to data and under what conditions. The system’s emphasis on consent and controlled sharing aligns with general principles of digital health governance and patient rights, while also accommodating the practical needs of clinicians who require timely data to inform care.
The subscription model underpinning LifeHub+ is intended to support sustainability and ongoing enhancements. For patients, the ConnectedCare plan at S$9.99 per month provides access to the LifeHub+ features and the corresponding care team framework. The early onboarding incentive—offering Fitbit devices and complimentary access to ConnectedCare for the first year to the first 300 subscribers through partner GPs—illustrates an initial push to demonstrate value, generate engagement, and establish a baseline cohort for evaluating outcomes. The goal is to scale the program by widening GP participation, increasing healthcare provider adoption, and integrating additional features that further improve health outcomes and patient satisfaction.
Data Quality, Accuracy, and Interoperability
A critical consideration in LifeHub+ is data quality. The platform relies on data captured by consumer wearables and user-entered measurements, supplemented by healthcare professional inputs. Ensuring data accuracy, timeliness, and relevance is essential for credible wellness scoring and effective clinical decision-making. The LifeHub+ team highlights the importance of clear patient instructions for device use, data syncing, and accurate entry of any non-wearable measurements. Interoperability across devices and systems remains a core objective, enabling a seamless flow of information between wearables, third-party devices, and the LifeHub+ healthcare ecosystem. The use of standardized data definitions and consistent data formats supports reliable analytics, cross-provider visibility, and comparative benchmarking across patient cohorts.
Privacy, Consent, and User Empowerment
Patient consent is central to LifeHub+’s design. Users retain control over which data streams they share and with whom they share them. Privacy settings are intended to be intuitive and accessible, with options to modify sharing preferences at any time. The platform’s governance framework prioritizes user empowerment, transparency about data use, and robust security measures. By design, LifeHub+ seeks to preserve patient autonomy while enabling clinicians to deliver timely, personalized care. The collaboration with Alexandra Hospital and ConnectedLife reflects a shared commitment to safeguarding sensitive health information while leveraging data to improve clinical outcomes and patient experiences.
Clinical Collaboration and the Care Delivery Model
LifeHub+ is anchored in a collaborative care delivery model that aligns hospital expertise, primary care, and patient self-management. Alexandra Hospital plays a pivotal role by onboarding patients, connecting GPs in the western region, and providing trained health coaches who can deliver digital health interventions through the LifeHub+ app. This model is intended to create a continuous care loop that extends beyond hospital walls into the patient’s daily life, with digital tools supporting both clinical oversight and self-management.
The Role of the Family Doctor and GP Network
A cornerstone of LifeHub+ is the involvement of the patient’s family doctor or GP as a central care partner. The platform enables the GP to access pertinent wellness data, review trends, and participate in care planning alongside the health coach and caregivers. This arrangement promotes continuity of care, reduces fragmentation, and fosters trust-based relationships between patients and their primary care providers. The GP is positioned to interpret data in the context of the patient’s overall health history, medications, and comorbidities, ensuring that recommendations are grounded in a comprehensive clinical picture.
Alexandra Hospital Health Coaches: Digital Interventions
AH’s health coaches are an essential element of the LifeHub+ care framework. They provide digital health interventions through the LifeHub+ app, offering personalized health plans that incorporate lifestyle and dietary modifications. Their role includes guiding patients through behavior changes, monitoring adherence, and coordinating with the patient’s GP to adjust care plans as needed. The emphasis on health coaching reflects a recognition that sustained lifestyle changes are critical for managing and preventing chronic conditions, and that digital tools can amplify the impact of personalized coaching.
Cross-Institutional Collaboration and Expanded Access
LifeHub+ envisions collaboration with doctors from other healthcare institutions to extend access to health data where appropriate and with patient consent. This cross-institutional collaboration is designed to ensure that patients can tap into a broader range of expertise and resources, especially when more specialized care or second opinions are appropriate. The model also contemplates integration with metabolic clinics and primary care pathways, helping to streamline care for patients at risk of developing metabolic conditions or experiencing early signs of disease progression. The objective is to create a networked care ecosystem in which data-driven insights inform proactive interventions across multiple settings.
The Clinical and Community Health Impact
The LifeHub+ approach emphasizes not only clinical management but also community health support. By enabling patients to receive guidance from health coaches and care teams within a digital platform, the program can help address social determinants of health as part of a holistic plan. Health coaches may design social prescriptions that encourage physical activity, healthy eating, and social engagement—factors known to influence chronic disease risk and overall well-being. The integrated care model seeks to reduce risk factors, promote healthier lifestyles, and support patients in maintaining independence and quality of life.
Patient Journey: From Onboarding to Ongoing Management
For patients, LifeHub+ represents a structured journey designed to facilitate easy enrollment, data sharing, and ongoing engagement with their care team. The onboarding process begins through partner GPs and healthcare providers who introduce LifeHub+ as a value-added service designed to enhance patient support and improve health outcomes. The initial 300 subscribers onboarded through AH and associated GPs will receive a Fitbit device and complimentary access to ConnectedCare for the first 12 months, allowing them to begin sharing data and engaging with their care team immediately.
Onboarding and Setup
During onboarding, patients are guided through linking their Fitbit account to the LifeHub+ app, configuring consent settings, and selecting the data they wish to share with their care team. The setup process emphasizes patient education on how data will be used, what insights will be generated, and how the care team will interpret this information to tailor recommendations. Patients are informed about the roles of their GP, AH health coach, and caregivers within the LifeHub+ ecosystem, establishing clear expectations for collaboration and feedback.
Data Sharing, Insights, and Engagement
As patients begin sharing Fitbit metrics, LifeHub+ generates a dynamic wellness score and presents actionable insights via the secure dashboard. The insights help patients understand trends in activity, sleep, and cardiovascular indicators, and they enable clinicians to intervene early when necessary. The capability to share data with GPs and health coaches creates a collaborative feedback loop: patients receive guidance and adjustments to their health plans, while clinicians monitor progress and adapt strategies to individual needs.
Patients can receive nudges that promote healthier behaviors, such as reducing sedentary time, increasing daily activity, and maintaining consistent routines. The platform can also prompt medication reminders and scheduling needs for medical check-ups, contributing to better adherence and timely preventive care. The combination of wearable data, user-entered measurements, and professional input supports a personalized, data-driven plan that evolves with the patient’s health status.
Ongoing Management and Outcomes
Over time, LifeHub+ aims to help patients manage pre- and non-complex chronic conditions more effectively. The program focuses on preventing deterioration by identifying risk factors early and guiding timely interventions. The use of social prescriptions—encouraging exercise and nutritional adjustments—complements medical management by addressing lifestyle determinants of health. By aligning wearables data with clinical oversight, LifeHub+ supports a proactive approach to managing health, reducing the likelihood of acute episodes, and enabling patients to maintain better control of their conditions.
The AH metabolic clinic and broader clinical network are expected to contribute to ongoing management by identifying patients who would benefit from closer monitoring and lifestyle-focused interventions. The combination of wearable data, health coaching, and GP oversight forms the backbone of LifeHub+’s strategy to deliver holistic care that spans home, clinic, and community settings. Patients may experience improved health literacy, greater confidence in managing daily routines, and a sense of empowerment stemming from active participation in their care.
Expansion and Future Enhancements
ConnectedLife and Fitbit are actively working on expanding LifeHub+ features to enhance patient experience and clinical utility. Future developments are anticipated to include lifestyle questionnaires and disease risk assessment tools that could further personalize risk profiling and prevention strategies. Data-rich inputs and refined analytics will support more nuanced health insights, enabling clinicians to tailor interventions to both individual patient characteristics and broader population health trends. The ongoing evolution of LifeHub+ reflects a commitment to refining digital health solutions to address evolving patient needs and to support sustainable, long-term health improvements.
Features, Benefits, and the Path to Scale
LifeHub+ currently offers a robust set of features designed to integrate wearable data with clinical care, while providing patients with practical tools to manage their health. The platform’s core strengths lie in its data-driven approach, secure data sharing model, and emphasis on patient engagement and behavior modification.
Key Features
- Consent-based data sharing with a unified, secure dashboard that connects patients to a family doctor/GP, AH health coach, caregivers, and other clinicians as consented.
- Dynamic wellness scores that translate complex health data into clear, actionable insights for patients and clinicians.
- Fitbit metrics integrated into the LifeHub+ platform, enabling analysis of steps, activity, sleep, heart rate, HRV, skin temperature variation, breathing rate, and SpO2.
- User-entered health measurements (e.g., blood pressure and blood glucose) from third-party devices integrated for a comprehensive health view.
- Nudges and reminders to encourage physical activity, medication adherence, exercise, and scheduling of medical check-ups.
- A pathway for metabolic health management and prevention of progression from risk factors to chronic disease, supported by AH health coaching.
- A scalable cloud-based service designed for doctors, with a subscription model for patients to access ConnectedCare through LifeHub+.
Benefits for Patients and Providers
- For patients: Access to a coordinated care team, clearer visibility into health trends, and practical guidance for lifestyle changes. The system supports proactive management of health risks, making it easier to adhere to plans and engage with care teams.
- For GPs and health coaches: A consolidated data stream that informs clinical decision-making, enabling timely interventions and better coordination with hospital-based resources. The shared data ecosystem reduces information gaps and supports more accurate risk assessment.
- For caregivers: An avenue to stay informed and participate in care planning, while respecting patient consent and privacy preferences.
Implementation and Adoption Strategy
StarHub’s plan to scale LifeHub+ hinges on expanding the partner network, including AH and more GPs, to broaden patient access. With more than 30 GPs showing interest, the program has potential to extend to additional clinics and hospitals, increasing the platform’s footprint across Singapore. The initial batch of 300 subscribers is intended to validate the model and establish a foundation for broader rollout, while the Fitbit-enabled experience serves as a tangible incentive to drive early engagement and demonstrate the platform’s value.
The collaboration among StarHub, Alexandra Hospital, and ConnectedLife with Fitbit is framed as a strategic move to accelerate digital health adoption by providing a practical, patient-centric toolset that integrates wearables into everyday care. The initiative aligns with Singapore’s push toward digitally enabled healthcare and demonstrates how data-driven care can complement traditional services to deliver more timely, personalized interventions.
Future Vision: Beyond the Pilot
As LifeHub+ matures, the roadmap envisions deeper data analytics capabilities, expanded data sources beyond Fitbit, and more sophisticated risk assessment tools. The aim is to refine the platform’s predictive capabilities, allowing clinicians to anticipate health events and act preemptively. The inclusion of lifestyle questionnaires and disease risk assessment tools will further enrich patient profiles, enabling more tailored prevention strategies and healthier trajectories.
StarHub’s broader vision for LifeHub+ includes continued improvement of user experience, with a focus on intuitive design, seamless data integration, and robust security measures. The goal is to create a sustainable, scalable digital health solution that can adapt to evolving clinical needs, patient preferences, and regulatory requirements, while maintaining a human-centered, compassionate approach to care.
The Ecosystem: About StarHub, Alexandra Hospital, and ConnectedLife
StarHub is a leading Singaporean technology and telecommunications company with a focus on scalable, secure, and innovative digital solutions. Its approach to LifeHub+ reflects a commitment to leveraging connectivity and technology to enhance healthcare delivery, patient outcomes, and overall health system efficiency. The company emphasizes sustainable, responsible operations and a strong emphasis on privacy, security, and user empowerment within its digital health initiatives.
Alexandra Hospital (AH) is part of the National University Health System (NUHS) and operates as a 326-bed facility offering integrated general hospital services. AH provides a one-care-team, holistic approach to care that spans acute, sub-acute, and rehabilitative settings. The hospital’s clinical model emphasizes team-led, program-based care. AH’s Care Managers assist patients and families with medical and social support planning, in collaboration with community partners, to empower patients to stay healthy at home and within their communities. AH also acts as a testing ground for innovative health and care models, enabling best practices to be scoped, shared, and scaled through technological advancements. The hospital prioritizes seamless continuity of care after discharge, enabling care to continue at home and in the community with a focus on safety and comfort.
ConnectedLife is a digital health service provider committed to protecting user data under applicable privacy laws. The company operates within global privacy frameworks and adheres to established data protection standards. ConnectedLife has demonstrated capabilities in implementing healthcare digital solutions in diverse settings, including international deployments. The company collaborates with partners to deliver connected health solutions that integrate wearable data with care teams to enhance patient engagement and outcomes, while maintaining strong data governance and privacy protections.
The LifeHub+ initiative is positioned within a broader ecosystem of digital health innovation, bringing together technology providers, healthcare institutions, and patients in a collaborative framework aimed at delivering timely, personalized, and preventive care. The partnership model emphasizes patient consent, trusted data sharing, and a coordinated care approach that leverages wearables and digital health coaching to support healthier lifestyles and improved management of chronic conditions.
Conclusion
StarHub’s LifeHub+ initiative marks a significant step in Singapore’s digital health journey, pairing wearable-enabled data with a coordinated care team to support patients’ health goals. By linking patients to GPs, AH health coaches, and caregivers within a secure, consent-driven platform, LifeHub+ seeks to facilitate proactive management of pre- and non-complex chronic conditions, deliver timely interventions, and foster sustained lifestyle changes. The collaboration with Alexandra Hospital and ConnectedLife with Fitbit serves as a concrete model for how hospitals, primary care providers, and digital health innovators can work together to build a scalable, patient-centered health ecosystem. The program emphasizes data-driven decision-making, patient empowerment, and the potential to reduce disease progression through continuous monitoring, personalized coaching, and coordinated care. As LifeHub+ expands to more GPs and institutions, it may set a new standard for integrated digital health in Singapore, offering a practical framework for connecting patients with the right care teams at the right time, supported by wearable technology and intelligent health analytics.
